Frequently Asked Questions

1. Is there any fee for registration? No, we do not charge our customer for registering in our website. 2. What are the payment methods/modes available for placing order via an online? Currently, we do support an online payment via a Net Banking or Debit or Credit card to place any order from our website. 3.How much are the delivery charges? We at, Thillaismasala don’t charge any amount as delivery fee. We do not charge any amount as a delivery charges to supply the goods in   your store. 4.Is GST added to the invoices? Our MRP value is already including the GST of an item, so you do not need to pay any other additional amount for GST. 5. Will I be able to place any order if the status of the item is in “out of stock”? Currently, we do not support the option place an under Out of Stock status. However, we would like to let you know that our team will ensure to keep the status as available.  6. How do I check the current status of my order? You can get the status of order by contacting our support team who will be happy to help you. 7. How will I get my money back, in case of a cancellation or return? What are     the modes of refund? The refund amount will get reflected in your account.which you have used to make a payment for us. You can also get in touch with our support team to know more about the refund status. 8.How do I contact customer service? You can reach us on +919500722911. We are available from Monday - Friday (Timing 9:30 AM to 6:00PM). You can also send an email to Our support team will get in touch with you within next 24 hours. 9.Can I place bulk orders with Thillais masala? Yes, you can place the orders in bulk. Please get in touch with our sales team, who will help you with the same.

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